Who We Are & What This Policy Covers
DigiRavan ("we", "our", or "us") is a full-service digital agency headquartered in India, with operations serving clients across Mumbai, Delhi, and Indore. We provide website design, digital marketing, and social media management services.
This Privacy Policy explains how DigiRavan collects, uses, discloses, and safeguards your personal information when you visit our website at digiravan.com, contact us through any of our channels, or use any of our services. By engaging with our website or services, you consent to the data practices described in this policy.
In plain language: We only collect what we need to serve you well. We never sell your data. We protect it like it's our own — because our reputation depends on it.
This policy applies to all information collected through our website, marketing communications, social media profiles, and any other services we offer. It does not apply to information collected by third-party websites that may be linked from our site.
Information We Collect
We collect information in two ways: information you provide directly to us, and information collected automatically when you interact with our website.
| Data Type | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, company name, job title | Contact forms, project briefs |
| Contact Data | Email address, phone number | Contact forms, direct outreach |
| Technical Data | IP address, browser type, device info | Automatically via cookies & analytics |
| Usage Data | Pages visited, time on site, click paths | Automatically via analytics tools |
| Communications | Messages sent through our contact form or email | Directly from you |
| Marketing Preferences | Opt-in/opt-out choices, campaign responses | Form submissions, email interactions |
We do not collect sensitive personal information such as financial data, government identification numbers, biometric data, or health information unless explicitly required for a specific project and with your explicit consent.
How We Use Your Information
We use the information we collect for specific, legitimate purposes. We will never use your data for purposes incompatible with those listed below without first seeking your consent.
- To respond to your enquiries and provide information about our services
- To deliver the services you have engaged us for, including project management and client communication
- To send you marketing communications, newsletters, or case studies — only where you have opted in or where we have a legitimate interest
- To analyse how our website is used so we can improve its structure, content, and performance
- To personalise your experience on our website based on previous interactions
- To comply with legal obligations and regulatory requirements applicable to our business
- To detect, prevent, or investigate fraud, security breaches, or other harmful activity
- To manage our business operations including invoicing, accounting, and record-keeping
Marketing communications: You can unsubscribe from our emails at any time using the link in any email, or by writing to us at hello@digiravan.com. We will process your request within 5 working days.
When We Share Your Information
We do not sell, rent, or trade your personal information to third parties. However, there are limited circumstances where sharing is necessary to deliver our services or comply with the law:
- Service providers: We work with trusted sub-processors (hosting providers, email platforms, analytics tools) who may access your data only to perform tasks on our behalf under strict confidentiality obligations.
- Business transfers: If DigiRavan is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website before your data is transferred.
- Legal requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Protection of rights: We may disclose information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, or situations involving potential threats to safety.
All third parties we work with are required to respect the security of your personal data and to treat it in accordance with applicable law.
Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your experience, analyse usage patterns, and support our marketing efforts. A cookie is a small text file placed on your device when you visit our site.
- Essential cookies: Required for the website to function properly. Cannot be disabled.
- Analytics cookies: Help us understand how visitors interact with our site (e.g., Google Analytics). We use this data in aggregate form only.
- Marketing cookies: Used to deliver relevant advertisements and measure the effectiveness of our campaigns across platforms like Google Ads and Meta.
- Preference cookies: Remember your settings and choices so your experience is consistent across visits.
You can control or disable cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of our website. To manage your preferences or opt out of analytics tracking, you may also use browser extensions such as the Google Analytics Opt-out Add-on.
Your Rights & Choices
Depending on your location, you may have a number of rights regarding your personal data. We take these rights seriously and will respond to all valid requests within 30 days.
- Right to access: Request a copy of the personal data we hold about you.
- Right to correction: Request that we correct any inaccurate or incomplete data.
- Right to erasure: Request that we delete your personal data, subject to certain legal exceptions.
- Right to object: Object to our processing of your personal data for direct marketing or where we rely on legitimate interests.
- Right to data portability: Request that we provide your data in a structured, machine-readable format for transfer to another provider.
- Right to withdraw consent: Where processing is based on consent, withdraw that consent at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, contact our team at hello@digiravan.com with "Privacy Request" in the subject line. We may need to verify your identity before processing your request.
Data Security & Retention
We implement appropriate technical and organisational measures to protect your personal information against accidental loss, unauthorised access, alteration, or disclosure. These measures include SSL encryption, secure servers, access controls, and regular security reviews.
However, no method of electronic storage or internet transmission is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. In general:
- Client project data is retained for 7 years after project completion for legal and contractual purposes.
- Marketing contact data is retained until you unsubscribe or request deletion.
- Website analytics data is retained in aggregate form for up to 26 months.
- General enquiry data is retained for 2 years from the date of last contact.
Third-Party Links & Services
Our website may contain links to third-party websites, social media platforms, and external resources. This Privacy Policy does not apply to those external sites, and we have no responsibility for their privacy practices or content.
We encourage you to review the privacy policies of any third-party sites you visit. The following third-party tools are integrated into our digital infrastructure and may process data on our behalf:
- Google Analytics — website traffic analysis (privacy policy at google.com/policies/privacy)
- Meta (Facebook/Instagram) — social media and advertising pixels
- Google Ads — remarketing and campaign tracking
- WhatsApp Business — client communication channel
- Razorpay / Payment Gateways — secure payment processing for applicable services
Each of these providers has their own privacy policies and data processing agreements. We periodically review our third-party relationships to ensure continued alignment with our data protection standards.
Questions & Contact
If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, we welcome you to reach out directly. We aim to acknowledge all privacy-related correspondence within 2 business days.
You can contact us through any of the following channels:
- Email: hello@digiravan.com
- Phone: +91 97381 00544
- Offices: Mumbai · Delhi · Indore, India
- Contact form: Contact page
Policy updates: We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by updating the "Last Updated" date at the top of this page and, where appropriate, through a notification on our website or via email.
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